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Verizon Up Error: "The data couldn't be read because it is missing. (4865A).
gwbixby
Member

I have been having difficulty claiming & utilizing Verizon Up rewards over the past several months. While I am able to claim a reward, I cannot click "use now" because I get the above error (despite never having used the claimed rewards before). Has anyone else had this issue?

Re: Verizon Up Error: "The data couldn't be read because it is missing. (4865A).
vzw_customer_support
Customer Support

We are sorry to hear you are having difficulty with the Verizon Up rewards, gwbixby. Let’s work on this together to see what is causing this problem. Is the My Verizon application up to date?

-Gerson

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Re: Verizon Up Error: "The data couldn't be read because it is missing. (4865A).
Khalid7412002
Member

Hello, 

 

I also have this problem and have the latest Verizon app for iOS 15. 

this problem just started with this months redemption

 

error message

The data couldn’t be read because it is missing (4865A)

Re: Verizon Up Error: "The data couldn't be read because it is missing. (4865A).
boxermansr_
Member

Same issue when trying to redeem for my awesome 3.00 Amazon gift card. Let the Verizon excuses begin.

Re: Verizon Up Error: "The data couldn't be read because it is missing. (4865A).
Juheenuna
Member

Same issue. 

Re: Verizon Up Error: "The data couldn't be read because it is missing. (4865A).
schachtw
Member

Same error.  I've been on hold for an hour waiting for CS.  What a joke.

Re: Verizon Up Error: "The data couldn't be read because it is missing. (4865A).
schachtw
Member

I had a $3 and a $10 dollar reward be flushed down the toilet because of Verizon's incompetence.

Re: Verizon Up Error: "The data couldn't be read because it is missing. (4865A).
rholowie
Member

Same issue 

Re: Verizon Up Error: "The data couldn't be read because it is missing. (4865A).
Another-User
Member

I am having the same issue. After claiming the $5 gift card reward, I get redirected to a different screen with the option to "Use now", which prompts the error above. The My Verizon app is updated.

Re: Verizon Up Error: "The data couldn't be read because it is missing. (4865A).
vzw_customer_support
Customer Support

Another-User, 

We want to make sure that you take full advantage of the benefits available to you on our network. Are you accessing Verizon Up on your wireless phone or a computer? We recommend that you power your device off and on to refresh its connection. Next, log into Verizon Up, again. 

 

 

-Lasina

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