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Verizon Up Reward Marked as Used

Hi all! Can someone tell me how to undo Mark as Used on an Verizon Up Rewards gift card? I was shopping on, entered the code, and Marked as Used before the order processed. The code wasn't recognized and now I can't even retry because the reward is now marked as Used. How do I get my reward back so I can use it? Thanks in advance for any help! 

Re: Verizon Up Reward Marked as Used
Customer Support

We want you to enjoy using your earned reward. However, once a reward is marked as used, it can't be undone. Here is a Verizon Up FAQ link with answers about using a card after it's been marked as used: (see question 3 under the Using Rewards section). For issues with Verizon Up rewards please contact our Verizon Up customer service team at

866-895-5579. They can be reached Mon-Fri 8:00AM - 8:00PM ET and Sat-Sun 8:00AM - 6:00PM ET.