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Verizon Up Reward Starbucks Card Issued has ZERO balance
HOMESHORE
Member

The Starbucks $5 card issued to me with a number and pin is not redeemable because it says it has a zero balance.  Seriously, this Verizon Up is horrible.  I've spent so much time trying to redeem it twice and then trying to find a place to ask about it.  There is no category on VW for Verizon Up?  They send you off 'into the community' to get it handled?

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Re: Verizon Up Reward Starbucks Card Issued has ZERO balance
vzw_customer_support
Customer Support

No worries. We have a team just for the Up program. If you have a question about Verizon Up, you can call Verizon Up Customer Service at (866) 895-5579.

  • Monday-Friday: 8:00 AM - 8:00 PM ET
  • Saturday-Sunday: 8:00 AM - 6:00 PM ET

 

NoahS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Verizon Up Reward Starbucks Card Issued has ZERO balance
TENSNE76
Member

I got two Starbucks cards and neither had a balance.

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Re: Verizon Up Reward Starbucks Card Issued has ZERO balance
vzw_customer_support
Customer Support

TENSNE76, we want this card issue resolved ASAP.  Our Verizon Up department will be able to assist you further regarding this.  They can be reached at:

 

(866) 895-5579

Monday-Friday: 8:00 AM - 8:00 PM Eastern Time

Saturday-Sunday: 8:00 AM - 6:00 PM Eastern Time

 

SeanC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this

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Re: Verizon Up Reward Starbucks Card Issued has ZERO balance
yuroga
Member

I have this same issue, seems recent as it was only the past 2 starbucks 5$ cards that have done it

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Re: Verizon Up Reward Starbucks Card Issued has ZERO balance
AMYSNY62
Member

This just happened to me too!

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Re: Verizon Up Reward Starbucks Card Issued has ZERO balance
glitchedpixel
Sr. Member

There are cheaper ways of getting Starbucks than spending $300 for a $5 gift card..like just buying it from Starbucks and cut out Verizon Up.

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Re: Verizon Up Reward Starbucks Card Issued has ZERO balance
MOKIMO
Member

Also happened to me twice in the past month or so, including in late June.

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Re: Verizon Up Reward Starbucks Card Issued has ZERO balance
vzw_customer_support
Customer Support

Our Verizon Up department will be able to assist you further regarding this.  They can be reached at:

(866) 895-5579

Monday-Friday: 8:00 AM - 8:00 PM Eastern Time

Saturday-Sunday: 8:00 AM - 6:00 PM Eastern Time

 

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Re: Verizon Up Reward Starbucks Card Issued has ZERO balance
Whitleya
Member

I am having trouble being able to even access the card. I want to add it to my current Starbucks app to be able to pay. Can you help with this? I can’t call cause I’m at work during your operating hours.