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Verizon Up Reward Still Not Received? - Glossybox
jefchu2000
Member

Hello, I redeemed the GlossyBox reward and still haven't received my gift that was advertised. It is impossible to find a competent person at Verizon that can help with this by phone. Verizon says its GlossyBox's fault and fingers point the other way as well. Why advertise something you never plan to fulfill?

Has anyone else been able to redeem the GlossyBox gift or get any info? Can anyone help?

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Re: Verizon Up Reward Still Not Received? - Glossybox
vzw_customer_support
Customer Support

Thank you for reaching out to us jefchu2000. We are sorry to learn that you have yet to receive the reward that you redeemed. I want to ensure that you can get everything taken care of and received your items as quickly as possible. We recommend that you contact our Verizon up department directly by calling 866-895-5579. This way you can get the attention and help that you deserve. We appreciate your patience.

Rogelio_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon Up Reward Still Not Received? - Glossybox
dirtydunk
Member

I redeemed my monthly up reward yesterday. I provided email address to receive the gift card. It never came. I checked both my inbox and spam folder. I don't know what to do now. 

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Re: Verizon Up Reward Still Not Received? - Glossybox
vzw_customer_support
Customer Support

Dirtydunk, your rewards are something that we want you to enjoy. Though the gift cards may take up to 48 hours to generate that email, let's get you to the right place should yours be missing. Simply reach the Verizon Up team at 866-895-5579 M-F 8AM-8PM ET and weekends 8AM-6PM ET.

  LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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