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Verizon Up problem
Sharpshooter1997

Whenever I go into Verizon up and go to Use Rewards, it freezes then kicks me out of the app. Does anyone know what I can do to fix it?

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Re: Verizon Up problem
vzw_customer_support
Customer Support

To clarify, is your application up to date? 

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Re: Verizon Up problem
Sharpshooter1997

As far as I know.

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Re: Verizon Up problem
Doggo
Novice

Try clearing out cache or reinstalling the app. If that doesn't work, it might randomly work suddenly without warning like the rest of Verizon's code.

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Re: Verizon Up problem
Sharpshooter1997

I tried the cache, but it didn't work. Unfortunately, I can't uninstall the app, only disable it, which I did with no effect. Thanks, anyway.

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Re: Verizon Up problem
vzw_customer_support
Customer Support

Thank you for the clarification, Sharpshooter1997. We want to gather more information on this particular matter. Please send us a Private Note at your earliest convenience to better assist. 

 

VictorC_VZW

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