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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Verizon Up
nik2020
Member

I received a text that it was my Verizon anniversary and there would be an extra reward in my Verizon Up. I can not locate the "reward" and customer service was useless. This was supposed to be in addition to the regular monthly reward. Anyone else have this?

Re: Verizon Up
vzw_customer_support
Customer Support

Thank you for your loyalty, nik2020. We want to ensure you are able to redeem all Verizon Up rewards. Let's take a closer look into this. Please reply to the Private Note we have sent you. 

 

DanielleR_VZW

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Re: Verizon Up
nik2020
Member

not able to reply to the private message

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Re: Verizon Up
vzw_customer_support
Customer Support

I am sorry to hear you are unable to reply to the private message. We want to ensure we get your issues resolved. The next step would be to contact us another way. www.vzw.com/contactus Do you have any questions regarding this information? AmberF_VZW

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Re: Verizon Up
Predator7
Sr. Member

VU is a pre Bake Cake which one never got mature!!!! It's super buggy at this point.

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Re: Verizon Up
bkrein
Member

Hi Danielle, 

I am having this same issue. I received a notification about an anniversary reward, but when I tapped it nothing happened, and I do not see it in my Verizon UP rewards.

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Re: Verizon Up
vzw_customer_support
Customer Support

bkrein, thanks for those details. I know how handy the rewards can be. No worries, help is here. Can you provide a screenshot of the reward?

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Re: Verizon Up
adamska0809
Member

I am having this exact issue. I clicked the notification on my phone, and when it opened the My Verizon app, nothing displayed. The notification disappears of course after clicking.

 

The only reward available is my December reward, not my anniversary reward.

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Re: Verizon Up
Jsmith724
Member

Having the same issue. Did anyone figure this out? 

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Re: Verizon Up
vzw_customer_support
Customer Support

admaska0809, I know how handy the Verizon Up rewards can be. The last thing we want is for you to miss out on any of them, especially the anniversary one. You have come top the right place. When did the anniversary reward become available?

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