I received a text that it was my Verizon anniversary and there would be an extra reward in my Verizon Up. I can not locate the "reward" and customer service was useless. This was supposed to be in addition to the regular monthly reward. Anyone else have this?
Thank you for your loyalty, nik2020. We want to ensure you are able to redeem all Verizon Up rewards. Let's take a closer look into this. Please reply to the Private Note we have sent you.
I am sorry to hear you are unable to reply to the private message. We want to ensure we get your issues resolved. The next step would be to contact us another way. www.vzw.com/contactus Do you have any questions regarding this information? AmberF_VZW
I am having this exact issue. I clicked the notification on my phone, and when it opened the My Verizon app, nothing displayed. The notification disappears of course after clicking.
The only reward available is my December reward, not my anniversary reward.
admaska0809, I know how handy the Verizon Up rewards can be. The last thing we want is for you to miss out on any of them, especially the anniversary one. You have come top the right place. When did the anniversary reward become available?