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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Verizon Up
RiceGedman14
Member

I'm on my 4th try to resolve the fact that VZ has not credited my account for the $70 off "Bonus Award" for a JBL speaker bought in March 2021!  First 2 reps said they resolved the problem and I would get the credit.  Third time I called rep said I needed to speak with the "special" Verizon Up department.  I've now been on hold 30 minutes.  This feels very sketchy...a different story every time and no one is accountable.  Anyone else experience this problem?

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Re: Verizon Up
vzw_customer_support
Customer Support

RiceGedman14, we understand how important it is to receive the expectation that has been set and are here to help. Have you been able to contact a Verizon Up agent regarding the matter? 

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Re: Verizon Up
WJB1
Member

I had a similar issue with a discount earned on a new device ("device dollars" from Verizon Up) about a year ago.  It took me 3 calls and a long online "chat" with someone before what should have been a straightforward credit was actually handled correctly.  Very frustrating and I don't trust Verizon to ever get billing correct as I've heard others with similar stories.  Stay on top of them (like you are)....unfortunately, it's the only way you can be sure you will get the money you have earned.  

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Re: Verizon Up
Doggo
Novice

Discounts like that would have been up front at the time of purchase, not something you'd be credited for.

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