I've now been dealing with this issue for over a month now. I have a Verizon Visa card and how my rewards dollars are not linking or showing on My Verizon app. What's crazy is the same card is setup as my Autopay with Verizon. You would think Verizon could figure this out. I keep getting transferred bounced around. Surely I can't be the only person with this issue?
Oh, no! The Verizon Visa card is a great way to save & make payments. We most certainly want you to be able to view & manage your Verizon Dollars & are here to help. For clarity, when you navigate to the My Verizon app > Verizon Up > Rewards center > what do you see? Are you logging in as the account owner/manager?
You can view your earned Verizon Dollars with your Verizon Visa Card through your Credit Card Dashboard or the Verizon Visa Card app which would link to your Verizon Up account. https://www.verizon.com/support/verizon-visa-card-faqs/