Verizon says I am eligible for the Verizon Visa card, and makes the offer compelling. But when I follow the link to apply, I get a page where it lists my old street address -- which I left 6 years ago -- and won't let me change it to my current address.
After spending more than an hour with the insanely frustrating automated responses on both Verizon and Synchrony Bank's websites and phone lines, I managed to find a live person at Verizon who looked at my account and discovered that while I have my current address listed for billing and service location, somewhere back in the dim recesses of the filing system the old address is still there. He tried to fix it. He contacted a supervisor who tried to walk him through fixing it. He tried calling Synchrony Bank to see what they could do and at that point the phone call was lost and I never heard from him, or Verizon, or Synchrony again.
I really would like to sign up for this card. They seem to want me to -- yet THEY WON'T LET ME. Hoping the servers reset overnight (or whatever technological magic needs to happen) I tried following the links again today so I could apply. Nope! Still the same 6-years-out-of-date address.
If anyone there at Verizon reads these posts, your company needs to do better. The live conversation was the best thing about this whole nightmare, yet even it didn't bring the desired results. I am normally a happy customer, but these last few days have seen a drought in my happy levels. If you can't make a decent credit card offer and follow through on it, then don't offer it at all.