My wife and I received our cards at the beginning of July. We have been using it mainly for groceries. The Synchrony Bank website keeps track of the purchases and the Verizon Dollars. So far our account shows no Verizon Dollars.
The Verizon Visa Card website states it can take 1-2 billing cycles before they appear. The credit card purchases post within a couple of days. I don't see why the same can't be done with the Verizon Dollars instead of having to wait for 1-2 billing cycles.
Yes, I got the Verizon Visa and enrolled in paperless statements and automatic payments to reduce the bill. This use creates rewards but I have not been able to apply the rewards to my bill. I called the support number today, was linked to an automated chat by text, then a live rep by text and after 40 minutes of slow texting and no answers got the message, "thanks for chatting with us today; let us know if there's anything else you need; we're always here to help." (!!!)