Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Verizon Wifi turns off 4g
Dupree00
Member

Wifi turns off 4G and internet access.

0 Likes
Re: Verizon Wifi turns off 4g
jav6
Leader

@Dupree00 wrote:

Wifi turns off 4G and internet access.


On what device(s)?  What is providing your WiFi signal?

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: Verizon Wifi turns off 4g
Dupree00
Member

SAMSUNG S10+. My home wifi to the phone. Started early morning. If I turn off wifi on phone. The 4g works.

0 Likes
Re: Verizon Wifi turns off 4g
Dupree00
Member

Also. Xfinity provides the Wifi

0 Likes
Re: Verizon Wifi turns off 4g
jav6
Leader

@Dupree00 wrote:

SAMSUNG S10+. My home wifi to the phone. Started early morning. If I turn off wifi on phone. The 4g works.


Is it possible your phone received a software update over night?  When on WiFi, does your internet access work?

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: Verizon Wifi turns off 4g
Dupree00
Member

No update last night. Internet won't work went on wifi.

0 Likes
Re: Verizon Wifi turns off 4g
jav6
Leader

On my moto z4, I have Wi-Fi set to turn on automatically.  At home, I have Xfinity too and my phone connects to my Wi-Fi and turns 4G off as well.  My phones' Wi-Fi settings show connected to my secure Xfinity network fine and I have Internet access.  Do you have a network utility tool like Net Analyzer or Ping & Net where you can do a Traceroute to see what happens over Wi-Fi?

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: Verizon Wifi turns off 4g
vzw_customer_support
Customer Support

Hello, Dupree00. We're sorry to read that you're having issues with your Wi-Fi signal turning off when on Wi-Fi. Does it stay off if you disconnect from the Wi-Fi?

0 Likes
Re: Verizon Wifi turns off 4g
vzw_customer_support
Customer Support

Thank you for this information, Dupree00. Are you having issues with any of the services on the device while on Wi-Fi? 

0 Likes
Re: Verizon Wifi turns off 4g
vzw_customer_support
Customer Support

Is the device showing any type of signal when off of Wi-Fi? 

0 Likes