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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon Won't Honor Trade In


I recently visited my Verizon store in Santa Clarita for the trade in promotion. Where you bring in your old phone and trade it in for the Iphone 14/Pro. I had the Iphone 8 and the store representative Mekhi told me I was eligible for the trade in. The Iphone 14 is about $800 and my phone was eligible to receive $400 credit towards the phone. So I ordered the phone, it arrived a week later. Went back to the store and paid the remaining balance which was about $500 with tax. After turning in my Iphone 8 and transferring my data to the Iphone 14, I am then told theres a problem with the trade in. Something wasnt going through and was told not to worry, they will try again to make it happen. A week later I am told that the Iphone 8 had a remaining balance and thus wont allow the trade in to go through. I was told to call Customer Service, to which I did and was on the phone with them for about 2 hours. I was then told they cannot see any balance remaining on the Iphone 8, the account that the phone was on was closed down on 2017. But they couldnt see a balance and was told that I was good. I went back to the store and told them this, but the only options given to me was pay the balance on the Iphone 8 or pay the full price for the Iphone 14. Which by the way they don't know the balance that is "remaining" on the phone. I couldnt get a hold of the manager due to her being on vacation for 10+ days. Were about to hit the 30th day and I do not want to be charged full price for the Iphone 14 when I was told I was eligible for the trade in and now it seems like they dont want to honor it. If there was a balance wouldnt it pop up before the trade in? Im thinking of filling an FCC complaint at this point

Re: Verizon Won't Honor Trade In

They do this to everyone there is no guarantee you will receive the money promised.