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Verizon Won't Honor Trade In
diego_teniente

Hello, 

I recently visited my Verizon store in Santa Clarita for the trade in promotion. Where you bring in your old phone and trade it in for the Iphone 14/Pro. I had the Iphone 8 and the store representative Mekhi told me I was eligible for the trade in. The Iphone 14 is about $800 and my phone was eligible to receive $400 credit towards the phone. So I ordered the phone, it arrived a week later. Went back to the store and paid the remaining balance which was about $500 with tax. After turning in my Iphone 8 and transferring my data to the Iphone 14, I am then told theres a problem with the trade in. Something wasnt going through and was told not to worry, they will try again to make it happen. A week later I am told that the Iphone 8 had a remaining balance and thus wont allow the trade in to go through. I was told to call Customer Service, to which I did and was on the phone with them for about 2 hours. I was then told they cannot see any balance remaining on the Iphone 8, the account that the phone was on was closed down on 2017. But they couldnt see a balance and was told that I was good. I went back to the store and told them this, but the only options given to me was pay the balance on the Iphone 8 or pay the full price for the Iphone 14. Which by the way they don't know the balance that is "remaining" on the phone. I couldnt get a hold of the manager due to her being on vacation for 10+ days. Were about to hit the 30th day and I do not want to be charged full price for the Iphone 14 when I was told I was eligible for the trade in and now it seems like they dont want to honor it. If there was a balance wouldnt it pop up before the trade in? Im thinking of filling an FCC complaint at this point

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Re: Verizon Won't Honor Trade In
dannygsf
Member

They do this to everyone there is no guarantee you will receive the money promised.

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