I did a promise to pay for $397.74 and my husband (wanting to be helpful) paid the balance before the promise to pay came out. Verizon double charged us for a total of $795.48. They will not refund one of those charges at all. Why?? We have our bills on a schedule and that amount is killing our finances. When I spoke with a manager, he informed me it was due to my next bill being due in a few days (the 4th). What does that have to do with anything??
When I first spoke with someone they informed me it would be refunded (was given a reference#). Only after calling back to check on the status the next day was I told they weren't going to do it. No notification or anything!
How can Verizon double charge a payment and then tell me "Oh well.."??
Did they say when the refund would show up? Possibly on your next bill? I don't think you can expect a check refund. Maybe the payment will be applied to your next bill so it will decrease your amount due.
Was this a credit card charge, debit card, or check payment?
If credit card, dispute the charge with your credit card company as a double charge. That is the easiest way to get your money back.
If this is a debit card or check, the problem is a bit tougher. With these cash equivalents, over paying and then asking for repayment of the overpayment is a classic fraud tactic. It would be standard practice if you are an individual or a company and someone overpaid with a cash equivalent to wait 4 to 6 weeks to make sure the cash is actually transferred to your account and does not bounce. It is eventually refunded but after a period of time.
And to be fair, Verizon didn’t double charge you, you had lack of communication and double paid. You are most certainly not trying to defraud Verizon, but unfortunately there are many people out there that use this tactic to do that very thing. They have tried to do it to me several times.
It's not really a double charge so much as bad timing / not cancelling the original arrangement. This is why I don't recommend attaching payment to a PTP.
If your current balance is due soon, a ticket won't get the refund. Reason being is it can take up to 10 days to receive and if your account would result in a past due balance, the system will error.
In cases like this, you can try to do a charge back. No guarantees on that since the payment was pre-authorized.