Verizon account question

[JustinMcInvale]

First I've already submitted an account manager request to the account owner and am awaiting approval.

The issue is this.

Call Filter and the bill show four phones. One The 8400 line was an iPhone 12 Pro that had been ordered with a new line and from what the account owner said was to replace the phone on the 8424 line.

The 8400 line was activated with the same type of phone as the 8424 line.

Now was that done just until the iPhone 12 Pro gets activated to keep the number or is that just a glitch in the system?

However support chat only shows three phones.

All names and other sensitive info has been removed from the photos.

I suppose that may be a Verizon error or glitch?

I know there's limited things that can be told to me as an account member.

Not looking for specifics. Just needing to know if its an error so I can get with the account owner and discuss it.

[JustinMcInvale]

Oh also the iPhone 12 Pro was ordered on March 13.

Now if it was activated in the middle of the month would the bill that came out on the 7th and add ons reflect that or would they still show a fourth line?

[vzw_customer_support]

Hello, we can provide guidance through here. Please send us a Private Note to proceed.

[JustinMcInvale]

Now that I'm an account manager maybe I can get this solved or at least get an understanding of why it's like it is.

[vzw_customer_support]

Thank you for that information, and we are certainly happy to hear you are now an account manager, this way we can provide you with the information you need, JustinMcInvale! To make sure we are are on the same page, the iPhone 12 is the line that should have the device payment active, is this correct? 

[JustinMcInvale]

The iPhone 12 which is the 8424 line should have the device payment that is currently showing on the 8400 line.

[JustinMcInvale]

I do not know if there is an actual activated phone on the 8400 line though.

I will have to ask the account owner that.

That said the new bill will be out tomorrow so I can look at it and see what it shows.

[vzw_customer_support]

JustinMcInvale, we want to make sure you receive a resolution for your billing concern. To continue, we have sent you a Private Message. Can you please respond to that message? Thank you. 

[vzw_customer_support · Accepted solution]

JustinMcInvale, we want to make sure you receive a resolution for your billing concern. To continue, we have sent you a Private Message. Can you please respond to that message? Thank you.