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Verizon appraises $0 for my Samsung Note 10 Plus Trade In
ChrisWu
Member

I sent my Samsung note 10 + to Verizon but they said the device they received is different than expected and thus issued 0 credit. I'm super surprised and angry why Verizon would treat their customers like this. The IEMI on the trade-in device matches the expected device that the Verizon app scanned on my phone before. How do they claim they are different? 
I double-checked the IEMI on my old box and online, they both show it's actually Samsung note 10 plus instead of Samsung Galaxy Note 4. How could Verizon make such mistakes and fraud their customer?

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Re: Verizon appraises $0 for my Samsung Note 10 Plus Trade In
ChrisWu
Member

ChrisWu_0-1634886673338.png

 

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Re: Verizon appraises $0 for my Samsung Note 10 Plus Trade In
ChrisWu
Member

you can even do a online search to see if the phone is Samsung note 10 plus 
https://www.imei.info/?imei=358909100163856Screen Shot 2021-10-22 at 12.15.08 AM.png

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Re: Verizon appraises $0 for my Samsung Note 10 Plus Trade In
ChrisWu
Member

Can anyone help me with this? My old Samsung note 10 + doesn't have any scratches and damages and I feel so disappointed that Verizon treats me that way. I switched to Verizon two months ago from another provider because I thought Verizon is worth trusting. Now I think I'm totally wrong!

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