I ordered a phone on the 19th and on the 22nd received a notification from FEDEX that the package is being returned due to an incomplete address (missing apartment number). I called a Verizon agent and was notified that the agent who took my order made a mistake. I will have to wait until Verizon receives the package, get credited for the taxes I paid for the device and re-order the phone. Confirmed that the billing and shipping addresses on my account are correct.
On the 28th, I received a notification that Verizon received the returned package. I called Verizon and re-ordered the phone. I made sure to confirm with the agent my correct shipping and billing address.
Moments later, I receive an email notifying me to complete the order. I clicked on a link to confirm the order. The shipping address is still missing my apartment number and the billing address and contact number are also incorrect. I spent more than two hours being on hold or chatting with customer service reps and no one has been able to resolve this issue.
I have been a customer with Verizon for more than a decade. This is unacceptable.
Not surprised by this just a guess but most payment by a card seems likely you did they require the address to match before payment is complete i.e verified address unless if course your sending a gift to someone for example anyway 2 attempt made and Verizon still messed up something not right here
We grealy appreciate your loyalty and I apologize for the situtaion. We want to get the order in your hands as quickly as possible. I have sent a Private Note and will look forward to your reply.