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Verizon changed a number in my family plan without my consent!
terfil_78
Member

I tried to contact them through the phone to change that number back and absolutely no one answers. Is this even legal? Phone numbers are tied to very important accounts, this shouldn't be allowed without an account owner's consent!

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Re: Verizon changed a number in my family plan without my consent!
acraftylady2
Sr. Member

Are you sure someone else on the account didn't do it?  Will be curious to see how this plays out and why Verizon would just randomly do this, makes no sense.  

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Re: Verizon changed a number in my family plan without my consent!
vzw_customer_support
Customer Support

Hello, terfil_78. Having a mobile number changed is certainly a matter we take very seriously, and we understand the impacts of such a change. We are sending you a Private Note to help resolve this. *Cassie

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Re: Verizon changed a number in my family plan without my consent!
vzw_customer_support
Customer Support

Hello, terfil_78. When was the mobile number changed on your account? *Cassie

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