Verizon changed a number in my family plan without my consent!

[terfil_78]

I tried to contact them through the phone to change that number back and absolutely no one answers. Is this even legal? Phone numbers are tied to very important accounts, this shouldn't be allowed without an account owner's consent!

[acraftylady2]

Are you sure someone else on the account didn't do it?  Will be curious to see how this plays out and why Verizon would just randomly do this, makes no sense.  

[vzw_customer_support]

Hello, terfil_78. Having a mobile number changed is certainly a matter we take very seriously, and we understand the impacts of such a change. We are sending you a Private Note to help resolve this. *Cassie

[vzw_customer_support]

Hello, terfil_78. When was the mobile number changed on your account? *Cassie