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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon chat not working
SUZJAC99
Member

I was in the middle of a Tier 2 support chat, on my laptop, when the chat disappeared.  I've tried (for hours) to get back into chat.  The chat window says, "Let me connect you with a live chat rep.  You are currently chatting with a Verizon agent."

But no rep ever comes online.  Multiple hours like this.

I got in line for a phone callback (on my working, non-Verizon landline).  Est wait time of 10 minutes.  It has now been 1 hr 35 minutes.

I'm hoping that a Verizon rep sees this, because I don't know what else to try.

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1 Solution

Correct Answers
Re: Verizon chat not working
SUZJAC99
Member

Ah, ther main support number said to expect delays, due to reduced staffing from the virus.

That explains it.

View solution in original post

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Re: Verizon chat not working
SUZJAC99
Member

Ah, ther main support number said to expect delays, due to reduced staffing from the virus.

That explains it.

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Re: Verizon chat not working
phonebrokenohelp

Verizon is apparently staffed by lazy incompetent morons. I will most likely switch providers.

Re: Verizon chat not working
Mendonoma
Member

Covid will be the excuse for bad service for years to come.

 

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Re: Verizon chat not working
vzw_customer_support
Customer Support

Mendonoma, this is certainly not the way we want you to feel. As a consumer, I know how essential it is to receive the best customer service. We are always ready and eager to assist you. What service issues are you experiencing? 

-JacobG_VZW

  

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