Wondering if others are experiencing similar issues - since yesterday evening US Pacific time through to this moment, I have been trying to upgrade a device and its plan, add devices and add plans. While also trying to take advantage of several online only promos. This entire time the website has been throwing errors and acting strangely. Details below...
Last night I spent about three hours on this, and worked with three different agents - who also reported issues with their tools. The issues persist today, after several more hours this afternoon I can report that they are consistent with the issues observed last night. Now I wish I had taken more screenshots, but mostly from memory the errors and issues I encountered were:
Please note as far as testing and analysis of this issue:
So anyhow... If others have been seeing similar or identical issues, please chime in here. I am very curious to know what you are seeing, and if it is similar to my experience since last night!
Yes, I was interested in the Galaxy Fold 2 the promotion yesterday stated I could get a trade-in value of $400 for my old Note 5. Had problem with the system wanting to change my current plan to a more expensive plan. Chatted with rep who assured me my current plan would stay the same even if the contract would state otherwise. So, this morning I tried ordering again but now my trade-in value for Note 5 decreased by half, from $400 over 24 months credits to only $200. So now I changed my mind, the $400 trade-in was somewhat doable because the Fold 2 is almost $2000.
Can't say that I have, but I don't purchase phones from Verizon either. If there is a site error, calling multiple times isn't going to fix it.
Oh no, Moarton! We are concerned to hear you are having issues with our website. We would love the opportunity to help you in any way we can. Are you using your device to place the order or a desktop? What operating system are you using?