I have a 4G LTE jetpack with a prepaid data plan(2GB for 2 months). I use it strictly for playing a card game online which is basically a stagnant screen and the only graphics would be the dealing of the cards. For the first couple billing cycles it worked great and the 2GB lasted the entire time. For the last few cycles the data burns up in a matter of minutes. Nothing has changed, I don't stream music or videos or surf the web plus I've disabled background updates on my PC and have it set to a metered connection, it's strictly used for the card game only While I'm away from home for time passing entertainment. One time the credited my account because the data blew away in about an hour and a half but then half of that 2GB got eaten up in 20-30 minutes. So Friday 11-4-16 I decide I'll pay my $35 and get my 2GB back. Used it Friday for 97 minutes according to customer support and used 184.87MB. Seems a little high but ok fine. Turn it back on Sunday 11-6-16 and in 40 minutes they say I used the remaining 1863.13MB Even though my wifi data meter on my PC says I used only 15.47MB. How is that possible? That's like streaming 10 movies at the same time!!! After over an hour on the phone with support the lady told me it's kind of like your electric bill, some times, at peak times your electric costs more bc of the amount people using electcity at the time so in turn if more people are using our(Verizon's) network you will be using more data!?!?!?! Really!? I'm doing nothing different than I was Friday and because other people may be using they're phones any where in the world you're going to suck up 20x the data than I'm actually using? Give me a break and take the 512MB you offered me and shove it!
support told me it's kind of like your electric bill, some times, at peak times your electric costs more bc of the amount people using electcity at the time so in turn if more people are using our(Verizon's) network you will be using more data!?!?!?! Really!?
That is completely wrong. Data is not charged like Time of Use electric rates where data costs more (or you use more) at certain times of the day or when it is busy. Data may slow down during peak times, but you do not get charged more per unit. That person had no idea what she was talking about.
You did the right thing setting the computer as a metered connection. However, priority updates will still update even on metered connections. Also make sure you have device update and sync update set to not download over metered connection, see FAQ from Microsoft below.
Do any other devices connect? For example does your phone connect? If the phone could download updates thinking it was on a wifi connection.
No other devices are connected to this jetpack. I have went through the update thing in the past and turned auto updates and set it to not download on metered connection. I got burned on that a while back and learned so unless something has changed it should still be setup that way.
Being billed accurately is always a must, NSAsnooping. We definitely want to get to the bottom of this data mystery. I want to make sure you get the help you deserve. We don't have access to Prepaid accounts in this forum. Please reach out to our Prepaid team as they are the only team with the resources and tools to resolve this. You can reach them at 888-294-6804.
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Verizon is stealing us blind!! I have been using 10 GB a month for months, and I recently decided to get a bigger plan... Surprise! Immediately, my computer, same one, starts using more System Data.. so I upgrade to a 24 GB plan,, and lo and behold, my same computer starts using 17GB a month for SYSTEM DATA !! I have nothing connected to my jet pack except my same old computer. I do no gaming, video or anything anymore, Scared to turn it on!! After the same computer used to be used constantly on only 10GB, it now eats 17GB just for the computer,,, forget 'surfing'',,, Somehow, Verizon must have encoded their software to ''communicate'' with the computer ''system'' to eat data.. Every time I turn it on, it eats 300 MB or more in 2 hours, just for system!! All that has changed is I got a Bigger data plan. I was planning on actually watching some movies or something,,,, FORGET THAT [Removed]..... I even changed the jet pack password to make sure nothing was hacking into anything... AND VERIZON TRIES TO BLAME IT ON WINDOWS TEN,,, HOW WOULD WINDOWS TEN KNOW I GOT A BIGGER DATA PLAN??? The same computer that lived on 10GB all year, now eats 17GB before I even do any surfing on the web, email, or anything,,, Fixing to dump these crooks...
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