Verizon did not honor recent $580 trade in promotion on two of my trade-ins. The first phone got credited $52. They said that the 2nd phone sent in did not match the description of the phone on the account. They are liars, cheats, and frauds. Their customer service ranks as the worst that I have ever encountered. I have spent about 10 hours on the phone and on chat lines trying to resolve this issue. DO NOT PARTICIPATE IN ANY VERIZON PROMOTION! As you will see from all the complaints, they do not honor their promotions. They stole $1060 from me and many others. I am so disillusioned with their practices that I am planning on paying off my phones and switching to another carrier.