Verizon lied to me.
So far I have spent over $1600 and almost 20 hours of my life to rectify an issue with the simple creation of my account with Verizon. I used to be a T-Mobile customer and I am so sad that I tried to switch.
There were a ton of promos that enticed me into switching after I got married. One was that I would get $400 off my smart phone if I switched from another carrier. The second one was that if I traded in my brand new iphone 11 that I would get up to $700 off a new phone. The third was that I would get a verizon stream tv (which literally zero verizon reps know anything about - including how to activate the promo) with the creation of a 5G account. The fourth and last promo that was available in April 2021, was a buy one iphone 12 get one free.
So after paying my iphone 11 off with T-mobile so that I could switch over to Verizon - I created my account. I went to a location in downtown Boise and they did everything wrong. Literally everything. It took me a solid 4 hours to try to get my phone number to switch over - they made me call T-Mobile but after waiting on hold and finally reaching a rep they informed me that it was all set for Verizon and the rep said "oh its working now". Total waste of time. Anyway, I finally got my number switched over and I tried to do the $400 off an iphone 12 and the buy one get one promo at the same time. They informed me that I would get that $400 off to be retroactively applied to my account and that I would have to pay the eight hundred and some odd dollars for the phone right then and there if I wanted to pay for it outright. So my mistake was not walking away right then and there. I paid the $800 and then they said that they didnt have another iphone 12 in the store so we would need to come back.
So day 2 of this total garbage, we walk in and go to activate my wife's phone - and they say "well if you trade in both of your phones, it will be a better deal than the buy one get one" so I trade in my iphone 11 for $700 off and my wife trades her iphone 7 in for $440. We thought oh well, that is still a free phone.
Then my wife mentions that since she is a nurse, it would be nice to get an apple watch. We tried to order an apple watch from the store but *shocker* they did not have any. So we had them place an order to have the watch shipped to the store but they had us call the store on the phone to place the order. After a long phone call, we got the watch ordered. Then we thought the hassle was over. NOPE.
Two days after we created our order, it got cancelled and my account got flagged for fraud. I guess the rep at the location we were at did in fact try to order from our account the same time we were on the phone - causing an alert. I did not see that this order had been cancelled until the next week after I had asked about the order multiple times with the rep via text.
Finally, the watch came in and we set everything up - they gave us a discount on some cases / screen protectors to help with all the time that was wasted. Boom I thought I had finally gotten through this terrible terrible experience. Until I saw my bill.
Because all of the deals that I had qualified for, and the fact that everything was "retroactively applied to my account" none of the discounts or credits applied to my account went through the first bill. Not to mention they put both of us on the most expensive plan rather than one Get more plan and one Do more plan ($10 difference). So I paid over $330 for my first month with Verizon. They said that I would only have to pay that much once and any extra would again, be applied to my account.
A month goes by. A MONTH. That is 30 days. As in - the 30 days I had to get a refund on my account if there were any issues, there was no communication. Then I get called by the rep that I had been working with and he tells me that there was a mistake in the system and that I owe over $800 for the other phone that at this point in time I have "not paid for". I traded in two smartphones and had the promos that should have covered this phone. So I talk to the manager of the district. He informs me that I need to pay or they will take the money anyway - even if I decide to leave Verizon. fudging extortion.
So I go to the store and try to figure out what the heck went sideways with all of the run around that I had already gotten thus far. The district manager said that since HIS EMPLOYEE made a mistake, there was no way that I could finance the second phone or have the promos that I HAD ALREADY QUALIFIED FOR applied to pay for this second phone that I HAD ALREADY BEEN USING FOR A MONTH.
Again, he said "all the promos will be applied to your bill". So far I have had the absolute worst experience I have ever had with any company or any purchase in my entire life. I feel like I was forced to stay with Verizon and that they do not give a dirt about me or my family. I feel robbed and that the promos that they advertised were fraudulent and I would love to have someone review my account and see all of the fudgeery that has caused Verizon to be my least favorite company of all time.
alakatos44, this is never the experience we want for you, and we truly regret to learn that you've been through this ordeal. As a new member of the Verizon family, this is definitely not the welcome we had in mind for you. We would love to take a closer look at your account and help find out what's going on to ensure we find a lasting solution. We will be sending you a Private Note for further review and assistance.