I decided to switch my entire family to Verizon last month and opened up nine new lines with new phones and all. They claimed that it would be easy to get the military discount. The account is under my own name, but I have performed all the necessary steps of adding my mother the Air Force vet to the account as a manger and having her verify. However, once verification is completed and you go to the actual Verizon page to complete the process, this nonsense message about entering a valid first name comes up. I have tried my mother’s name, my name, spelling it out, auto filling it, and have still had no luck getting past this. It’s almost as if Verizon will do anything they can to avoid actually giving a military discount to veterans, which is one reason we even decided to go with their network to begin with. I’m hoping they will resolve this but if they do not, I think I may very well have to just take my entire family business and nine lines to AT&T instead. Any workarounds to this? Thanks in advanced.
If you're having some sort of issue, the best way to get help with it would be to let us know right away. What exactly are you having trouble with regarding a nursing discount? This link covers everything about it, including what is eligible and how to sign up for it: https://www.verizon.com/support/nurses-discount-faqs/ -Russell
I had the exact same issue, you need to go to the previous page and use the primary account holders number even if they are not the one whos the nurse or military. If you do that and then it says max attempts reached then you just need to do the whole thing again on a different device.