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Verizon not reimbursing!!!!

Verizon are real fakes!! I had two of my friends added to my Verizon lines and got an upgrade for two of my lines in exchange of new iPhones! Verizon never reimbursed me and the regular answer was that I would see the new devices being reimbursed in 1 to 2 months whenever I talked with Verizon! I have the tracking numbers but never got a confirmation from Verizon for the processing of the exchanged phones! NEVER EVER FALL FOR VERZON’S EXCHANGE OFFERS! These guys are real cheats! They never pay for the upgraded phones !