Wow, Verizon, I'm really disappointed. I've been with you for more than a decade. You used to have GREAT customer service. I could call and talk to a PERSON and get my issue RESOLVED without a problem. Today, I called for customer support and was given the runaround to go to the automated chat system 5 times while trying to follow the links provided -- and then it would always take me back to the same chat/automated system. I don't want to text my issue, i want to SPEAK with a person; the issue is complex and I knew it wasn't something to be resolved without speaking to a professional agent.
When I do get though to a person, they're always fantastic, but I think the company must be using the Pandemic as an excuse to cut agent jobs, or trying to save corporate money by cutting agent positions.
I had recommended my mom switch to Verizon two years ago, but I think she and I will both start shopping around for another provider who either has PEOPLE to answer phones, or at least don't charge such a high price. We were willing to pay more for Verizon because it always came with the customer service we wanted. Without the customer service, why would we keep paying so much!? We can go elsewhere for less and get just as much of a runaround.
This really disappoints me. I've traveled all over the US and Verizon really has the best coverage, so I'm sad the bottom line has affected Verizon's ability to meet customer satisfaction.
We value your long time loyalty, and we want to ensure that you always get the same great service that you have come to count on from Verizon! I am truly sorry to hear that you experienced so much difficulty in reaching someone who could help today. We would love to help right here on the community forum. Can you share more details about the issue you are experiencing, so we can work toward resolving your concerns?