Verizon sent me an order that was supposed to be cancelled (cancellation was confirmed by a rep). CSRs told me that I had until Jan 15 to return the items, however, when I went into the store to return them, the system would not allow the return. Prior to going to the store to do the return, I tried returning over the mail; 2 CSRs created Fedex labels for me, but I never received these labels. While at the store, they put me on the phone with a CSR and he told me that he could do nothing, that I could always sell my items to another person to recoup the costs. He also told me that the item would be 43.33 added onto my bill every month.
This month’s bill came and I was charged the buyout payment for the device, when a CSR rep just told me weeks prior that I would be billed monthly for it. I asked for the contract to be reinstated but they said there was no line for them to add a contract to. When I asked for them to create a line and put the contract on that, they said they couldn’t do that. No line was ever activated on the device because Verizon sent me a CANCELLED order. I’ve ordered several items from Verizon online and they always add on the device’s line to my account automatically when the item is shipped out to me. This was not the case for this order that was sent out to me by mistake. The in store rep also told me that Verizon never sells devices without a line and was confused as to why I was sent the devices in the first place.
I’ve been trying to resolve this issue with no consistency throughout the reps. I would prefer to return the device and not get charged. However, since it seems Verizon is forcing me to keep items that I do not want, I at least want to pay for it monthly on a device payment, just as the CSR had said to me.
Assistance would be appreciated.