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Verizon stole my trade in
FrustratedNeedHelp

Traded in an iPhone 11pro phone as part of the promotion to get a iPhone 13pro, was supposed to receive $1000 for the trade in. The store took my phone and sold me the new phone and told me to would take 2-3 months to see the trade-in credit. After 2-3 months I called Verizon and was told the phone was never turned in. The account manager at Verizon corporate called the store manager and now the store manager says they were never given the phone. Now I am out $1000 and Verizon corporate doesn’t care to do anything and says the authorized retailers are not under their control. I had mistakenly assumed if the Verizon sign is in the store THAT THIS IS VERIZON. SO I TRUSTED THEM.

Have been a Verizon customer for 10+ years but this has been such a violation of my trust in Verizon. I ma moving all my products to another provider unless sth sis resolved ASAP.

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