Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon support call back system doesn't work.
ObieWonA
Member

I spoke to someone last week about a billing issue which they said they resolved with a credit.  They also upgraded my plan to unlimited and the price they quoted is reflected when I look at "Plan" on my page.  But my bills show $15 / month more and also don't reflect the promised $40 credit.  I tried to call today to get this straightened out but was on hold forever so I decided to use the "Call Back" system.  Sure enough, I got a call back from an automated system saying a representative was available and to press "1" to proceed which I did.  I was then put on hold forever again.  I tried this twice.  When I get a call back that someone is available it should mean that someone is actually available.  Between the horrible support and the ongong billing issue which a representative said they took care of on 11/25, if I can't get this resolved today I'll be looking at other carriers.

0 Likes
Re: Verizon support call back system doesn't work.
4021
Member

The verizon chat system terrible. It is the worst experience I have ever had. DON'T USE IT.

0 Likes
Re: Verizon support call back system doesn't work.
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

0 Likes