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Verizon thieves

The employees at their Verizon store lost or stole my trade in (iphone 10) and sent in some cheap iPhone 6/8 they had in the back gathering dust, thinking I wouldn’t notice. Hey Einsteins, of course I noticed that I wasn’t getting the proper credits applied to my bill!!!  Verizon apparently condones this behavior because none of them have gotten back to me regarding how they will be fixing this issue . I’m filing a claim in small claims court and BBB

Re: Verizon thieves
Customer Support

Ibiza2222, good morning! We expect our customers to always have a great experience with Verizon. I'm shocked to learn about the experience that you had with trading in your device at a store location. I would like to get more details and review the specifics. I've sent you a Private Note. Please respond to that message. KevinR_VZW