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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Verizon trade in
Kodynxtdoor
Member

I Initiated a trade in online for an iPhone SE (2nd Gen) with the appraisal price of $440 on 06-01-2021, received on 06-15-2021, last updated 06-17-2021. It is now November and after many failed attempts at trying to resolve this issue through customer service chats & phone calls, nothing has been resolved. I’m leaving Verizon because of this issue, along with another issue where I was lied to by a sales rep about the monthly price of an iPhone 11 Pro. I’m done trying to “fix” things with Verizon, everytime I call to express my concern absolutely nothing gets done & im just told “wait a few billing cycles” absolutely ridiculous to pay $140 a month for just 1 person anyways. 

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Re: Verizon trade in
vzw_customer_support
Customer Support

Kodynxtdoor We would love to help you here on this platform. I'm not exactly sure what you are still waiting on. -Dolores

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Re: Verizon trade in
vzw_customer_support
Customer Support

I apologize as I was unable to reply to your Private Note. Please reach out to us using one of the methods found at http://www.vzw.com/contactus and I am confident we can get to the bottom of this once and for all to help you stay.-Yale

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Re: Verizon trade in
Kodynxtdoor
Member

I would love to get this issue resolved 

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Re: Verizon trade in
vzw_customer_support
Customer Support

We deeply apologize for the trouble you've encountered trying to get support, Kodynxtdoor. I've sent you a Private Note. Please reply at your earliest convenience.

-Kia

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