I received a reward for Apple news plus free for six months and when I try to redeem it it says payment not found. I tried to do a live chat to speak with and representative about it twice and got disconnected by the representative both times. I would like to be able to actually use the reward I chose.
We certainly want you to take advantage of any applicable promotions and I'm here to help. Howl did you receive the reward? What steps did you take to redeem the reward? Please tell me more.