Received a quote in writing from Verizon store that included trade in value for my phone. SomI ordered a new 14 Pro. Went I went to pick up the phone, store said the employee was wrong, and they won’t honor the quote. Contacted Verizon and they refused to do anything about it. So the store and the company did nothing. The customer is always last at Verizon. I did not purchase the phone.