Yes, The Verizon Up program is a scam. They know that, and I'm sure they love having customers think they are getting something not knowing it expires and has far too many restrictions. I stopped wasting my time with device dollars and now I only chose gift cards to Amazon. And even with this choice, I ran into a problem where the website was not loading the gift card properly so I gave up and saved the reward for later only to discover that it had an expiration. Once you get the actual gift card and load it on Amazon it does not expire. It's just garbage Verizon scamming paying customers out of rewards that we NOT ONLY EARNED, but WE BASICALLY PAID FOR.
Verizon has been working hard to lose customers with this garbage.
Hgffrank, we don't want you to feel this way about Verizon Up, we would be more then happy to help! Are you still having trouble redeeming your gift cards? We want to make sure you are able to take advantage of the gift-cards before they expire. - ScottD_VZW