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I'm losing patience trying to navigate the website. Every link I click seems to go nowhere and simply reloads the current page. When I do seem to make progress I get random errors about there being "too many characters". All I'm trying to do is give VZW my money by upgrading a phone. 

Any clues as to why this is happening is tremendously appreciated. It's been over a week with the same problems.


Example of the error I get when I click "SHOP" - 

HTTP header value exceeds the configured limit of 16384 characters