Once again, Verizon has let a long time customer down. I've contacted them several times about the data overage that keeps happening with just one phone - something's not right. I even upped my data limits - still end up over. Now with all the quarantine going on and other carriers waving overage on data - I get a notice once again that I'm being charged. I there were any better options out there - I've be off of Verizon quite quickly - but with the few options around, they've all cornered the market.
Sanketsmi, we'd be sad to see you leave the Verizon Wireless family. Having control of the data usage on your wireless account is essential. We know a lot is going on in this world that is causing some concern. We want to make sure that you have the best fit plan for your wireless needs. Have you had the option to look at the Unlimited Plans that we have to offer https://www.verizonwireless.com/plans/unlimited/. Would any of these be helpful? KevinR_VZW
No - I've looked into those - they're just more expensive plans than what I've already got. The one new phone is causing all the overage and any time we try to make a change on notifications, usage etc - it still goes over. I've talked to support, they of course just try to sell you something else. Which you are also doing.
Maybe address the actual complaint of being charged during unprecedented times rather than trying to once again upsell a long time customer.
You pay billions in advertising to bring in new customers - how about treating your customers to better deals then you wouldn't lose them and have to buy them back.
sanketsmi, In times like this we want to ensure that you can stay connected. Over the next 60 days, we’ll be waiving late fees and keeping all accounts from being terminated due to billing issues. Please use this link to stay updated with our efforts to meet your needs. vz.to/coronavirus