Wait time for customer service

[Daniel06]

I dialed 8664061545 and according to my phone I have now been waiting for someone to answer the phone and take my claim for the past 42 minutes and 6 seconds......Very frustrated.

[Tigerstep]

Just about anything can be done online or through the automated system, what are you trying to do that requires a call?

[coltswalker]

Not true.  A great deal cannot be done online anymore because of the broken web site, features that do not work, and error messages that direct users to call support.  The online tool is terrible.

[vzw_customer_support]

Daniel06, 

I'm sorry to hear that you have had to wait so long! We are here to help, and we want to ensure your concerns are resolved. May I ask the reason why you were calling? What is the claim for? We want to help, and get this taken care of, so you can enjoy our service once again. 

MichelleH_VZW