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Wait times
Jdavis2520
Member

Listen I do t want to get on here and gripe and complain. I need to know honestly how to talk to a love person without waiting 2 hours or scheduling a call back for two days later. I’ve been with Verizon for 15 years. I’m starting to look around. Haven’t talked to a customer service agent in two years it feels like. Number of customers cannot be used for an excuse. Time to look for a solution Verizon. If not, you will lose many loyal customers. 

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Re: Wait times
vzw_customer_support
Customer Support

We understand the importance of receiving the assistance you need, when you need it, Jdavis2520. We offer over the phone support, digital support (Chat-www.vzw.com, Social Media- Facebook/Twitter) and in store support for you and all of our customers. I am here for support and happy to help provide a link to all of our different support platforms! https://www.verizon.com/support/contact-us/
*Cheyenne

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