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Website issues led to missed promos.
Rkvick1975
Member

Hello,

Yesterday I tried to upgrade to the Note20 Ultra. The website had multiple issues.  I chatted with 2 different reps and they couldn't get it to go through. So I had to go to the store to finish the transactions.  

Problem is, I lost the UPGNOTE $200 off promo and the $20 off activation fee promo. $220 is a good bit. Any way to correct this? It was not my fault that the website wasn't working correctly. 

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Re: Website issues led to missed promos.
Rkvick1975
Member

No rep able to help? I've tried chatting and going to the store. No help at all. 

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Re: Website issues led to missed promos.
vzw_customer_support
Customer Support

Was the promotion for online only? 

 

BenW_VZW

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