Dealing with the website is utterly becoming an annoyance. Apparently, the language is geared either for 7-yr old children or ESL. Primitive words, and the vocabulary is limited to a dozen of below basic words. The sentences have no structure, and every other statement begins with 'okay'. Slang ('got it! hold on!') and street illiterate idioms are being used beyond tolerable.
The overall design deamnds some improvement. Blunt black and white? Enlarged fonts? Definitely the site needs some good graphic designers.