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What does Communication and device services refer to when looking at data utilization on My Verizon?
KARKIN99
Member


When looking at my data utilization on my account it shows that 70% of my data was used for 'communications and device settings'. What exactly does this category refer to? I have only been with Verizon since February and am still adjusting from coming off a truly unlimited data plan. (however slow it was which was one reason for leaving that company) I have increased my data twice now and since this last time its like our data just runs out so quickly!! This time it shows we used 24gb of data within 15 days. I don't have wifi at work or home but still feel that its crazy to think that we have used this much! I have turned off many apps that use to data in the background and turned off my gps settings.

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Re: What does Communication and device services refer to when looking at data utilization on My Verizon?
vzw_customer_support
Customer Support

KUGO2, we hope to continue as your wireless provider for many more years. It's important to us that you understand how data usage is debited from your data allowance. Any data that's used while your device is connected to the Verizon Wireless network will use your monthly data allowance. This includes when you access the Internet, watch a video, check your email, play games, use apps (e.g., Facebook®, Twitter®, Maps etc.) and more. Background tasks, such as syncing or location services, may also use data.

Let's see what's using your data allowance directly on your device. Tap Settings>Cellular>Use Cellular Data For.



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: What does Communication and device services refer to when looking at data utilization on My Verizon?
vzw_customer_support
Customer Support

KARKIN99, thank you for joining the Verizon Family, we appreciate your loyalty. . I can understand you concern regarding your data usage. We will provide additional information on the Communications and Device service category. These are just some examples of what this category uses: Popular audio and video services like Google ads, windows updates, Pandasoftware, Skype, Facetime, Glaik, Viber, Scydo, Teamspeak, TunnelVoice, and Verizon Advanced calling-Video.

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: What does Communication and device services refer to when looking at data utilization on My Verizon?
odielish
Member

I have the same question and I don't use ANY of those things listed.  Google ads and Apple ios updates are the only possible things that fit in this category, but there hasn't been a sudden uptick in these.  I wonder why the very month that I change to a cheaper plan I am SUDDENLY lambasted with data sucking ads or updates?  Whereas for years before everything was fine???  I'm about to leave Verizon ... the service has gotten worse and worse and now I'm smelling a huge stinking rat!!

Re: What does Communication and device services refer to when looking at data utilization on My Verizon?
KUGO2
Member

I have the same question - i've been with Verizon for years and I've never even come close to hitting the max for my data usage, but since I got an iphone 7 a few weeks ago I went over my limit in just a couple of weeks.  When I look at the category of use, this one is the largest by far.  I don't use of the programs listed here.  If this continues I'll have to look for a different carrier..

Re: What does Communication and device services refer to when looking at data utilization on My Verizon?
vzw_customer_support
Customer Support

KUGO2, we hope to continue as your wireless provider for many more years. It's important to us that you understand how data usage is debited from your data allowance. Any data that's used while your device is connected to the Verizon Wireless network will use your monthly data allowance. This includes when you access the Internet, watch a video, check your email, play games, use apps (e.g., Facebook®, Twitter®, Maps etc.) and more. Background tasks, such as syncing or location services, may also use data.

Let's see what's using your data allowance directly on your device. Tap Settings>Cellular>Use Cellular Data For.



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: What does Communication and device services refer to when looking at data utilization on My Veri
ngawel
Member

not helpful

Re: What does Communication and device services refer to when looking at data utilization on My Veri
ngawel
Member

not helpful...

Re: What does Communication and device services refer to when looking at data utilization on My Veri
boringusername
Sr. Member

@ngawel wrote:

not helpful


You keep posting in old threads. You don't use that tool. You use the setting on your device that tells you which specific app used how much data. This isn't rocket science

Re: What does Communication and device services refer to when looking at data utilization on My Verizon?
Jr2021
Member

We have had the exact same issue! We both had to get new phones recently which we did not want to do. For years we’ve NEVER had to pay overage on data ever. Now since we got the new phones, we’ve had this problem almost every single month. We turn all data off so we can’t even use it out of network. We definitely are looking for other companies to move to because we smell the stinky rat as well!

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Re: What does Communication and device services refer to when looking at data utilization on My Verizon?
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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