I am increasingly frustrated with Verizon and their lack of concern for customer satisfaction. I have been with them since they began and through the years they have become less and less customer friendly. All I want to do is do an early upgrade to the IPhone 6, I have one line that is out of contract, two that will be up in May and one in October. All the lines are eligible for early edge but only if we take a Motorola phone we do not want because they have some contact with them to push phones no one wants. Seriously Verizon what the heck is wrong with you, trying to force people who have been loyal to you to take a phone they don't want because they paid you to do so. I'm not trying to leave for the competition but at this point I may have to. I had even checked back in November when I saw we were eligible for the early edge and was told we could only do the Motorola phone but that promotion would be over Dec 31 and after that we could upgrade to any phone we wanted. Imagine my disappointment when we go to a verizon store to find out that was a lie and they entered into another lame contract with Motorola to push a diffent phone (last years model that didn't sell) and we would be forced to take one. I contact customer service and was told to bad, sorry we lied to you but it's either that phone or wait out your contract. Well maybe it's time to switch because it's very obvious that Verizon no longer cares about their customers, hey Verizon can you hear me now?
We care about you and don't want you to feel that way. I understand how exciting it is to upgrade, especially to the new iPhone. We don't want to lose you. However, the contract you signed and agreed to for 24 months has not fulfilled. This is why you're not able to upgrade at this time with a 2-yr upgrade at a discounted price. We do everything we can to offer you the best options, that's why you have a courtesy Early Edge option even though you're not eligible to upgrade. I do hope you stay with us, once you complete 24 months you agreed to keep the phones you currently have, you can definitely upgrade. It's important to take in consideration this applies to all customers, we can only be fair.
Follow us on Twitter at @VZWSupport
It is a promotion. They dont have to offer you any phone your in the middle opf a ocntract. If you dont like the droid then dont take the offer. Wait till your cintract is up and get the phone you want. I dont get why people comp-lain they cant get a phone early and they come with some lame excuse like well im willing to sign another 2 year contract. That means nothing because you not willinmg to finish the 2 year contract you signed last time. Go ahead and switch companys, but guess what when your a year and a half into your contract they are nto going to let you get a new phone either. its calledf a contract for a reason
I'm not trying to get out of my contract, I have been with Verizon for 15+ years and have always been able to do an early upgrade, we just forgo the discount $50 or $100 we would get off the new phone. I have been told several times by Verizon employees that if I am within 6 months of my contract end I could do an early upgrade I just would not get the additional money off. I was also told in November that I could do the edge up for any phone after Dec 31st. I was lied to and that seems to be happening more and more. Verizon has been changing its practices to the detriment of its loyal customers. One of the reasons I liked Verizon and stayed with them for so long was because they were always willing to work with their customers and Verizon can change or alter their agreements anytime they want. I wish they would train their emploves not to be deceptive and tell people one thing and then do another. I can understand if I was trying to cancel my contract but I am not and would be extending my contract by two years as opposed to leaving in the next 6 months.
The only early upgrades available now are the Early Edge option and is often restricted to certain devices. If you don't want that phone in the promotion, wait until your contract date.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
ok Lisa, then forgo the discount and pay full retail - that way you can get the iphone6 anytime you want - and without a contract - and without a discount. The policy in the past has been to allow early upgrades 3 months prior to contract dates - that policy changed at least 6 months ago to require customers to actually complete their full 2 yr contracts. YES, there are still offers available at various times that allow early upgrades, but no guarentees.