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Correct Answers
jandmpitel wrote:
I've been a customer for 5 years now and one of my lines is almost out of contract. The other line is on a phone payment plan with the $25 month2month discount with one more year of device payments. I have 6 GB shared data on the More Everything plan. I called customer service to get info on my options and was told the following:
- If I converted my account to the New Verizon Plan, I could maintain the $25 month2month discount on the other line.
- Converting to the New Verizon Plan, I could choose the 2-year contract option and pay the discounted device price up front and have a $20/month device access fee for the upgraded phone.
Neither one of the 2 points you have listed above is correct.
jandmpitel wrote:
After thinking it over for a few days, I called back to make the change to my account (since I could not find how to do it myself online) only to be told that both of those things are not true. Something he did tell me this time though, is that I would be able to call back again after my contract is over and have someone apply the month2month discount to my first line if I do not covert to the New Verizon Plan. But now, after reading through the forums, I'm discovering that the month2month discount was discontinued 6 months ago! I really don't want to call a third time just to be told that the discount is not possible.
Yes, Verizon discontinued the ability to manually add the month to month discount in your MyVerizon acct. There were reports that they would not allow you to call in and have a CS rep add it any longer either, but I called in and had it added on a newly month to month line a couple of months ago after that was reported. Additionally, others on this forum have reported doing the same within the past month.
I suppose some might find it bad to call in and not be allowed a discount. I would think it is worse to NOT call in and then find out others DID call in and have the discount added. To me, a $25/month discount is worth a call.
jandmpitel wrote:
I've been a customer for 5 years now and one of my lines is almost out of contract. The other line is on a phone payment plan with the $25 month2month discount with one more year of device payments. I have 6 GB shared data on the More Everything plan. I called customer service to get info on my options and was told the following:
- If I converted my account to the New Verizon Plan, I could maintain the $25 month2month discount on the other line.
- Converting to the New Verizon Plan, I could choose the 2-year contract option and pay the discounted device price up front and have a $20/month device access fee for the upgraded phone.
Neither one of the 2 points you have listed above is correct.
jandmpitel wrote:
After thinking it over for a few days, I called back to make the change to my account (since I could not find how to do it myself online) only to be told that both of those things are not true. Something he did tell me this time though, is that I would be able to call back again after my contract is over and have someone apply the month2month discount to my first line if I do not covert to the New Verizon Plan. But now, after reading through the forums, I'm discovering that the month2month discount was discontinued 6 months ago! I really don't want to call a third time just to be told that the discount is not possible.
Yes, Verizon discontinued the ability to manually add the month to month discount in your MyVerizon acct. There were reports that they would not allow you to call in and have a CS rep add it any longer either, but I called in and had it added on a newly month to month line a couple of months ago after that was reported. Additionally, others on this forum have reported doing the same within the past month.
I suppose some might find it bad to call in and not be allowed a discount. I would think it is worse to NOT call in and then find out others DID call in and have the discount added. To me, a $25/month discount is worth a call.
