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What type of access does the Account Member have?
HEMCONST
Member

I am the Account Owner and the only Account Manager for my Account. If another line signs up as an Account Member with limited Access are they able to view the useage for voice, text and data on all the lines on the account? Or only on their own line?

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Re: Account Members
vzw_customer_support
Customer Support

HEMCONST, I can definitely clarify the Account Member role for you. Customers who have Account Member access on My Verizon are only privvy to their usage information. They can see total minutes, texts and data for the current bill cycle. They can't see the details of those calls, texts or data for other lines on the account as an Account Owner can. They also have access to their cloud content and can make ringtone/ringback tone purchases from the Media Store if their line isn't blocked from content purchases. Here's a more detailed description on what they can actually do in their respective role:  https://myaccount.verizonwireless.com/accessmanager/public/roleinfo.jsp



EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Account Members
tikibar1
Sr. Leader
Sr. Leader

They would see the usage for just their line (total usage, not logs like you see as Account Owner).

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Re: Account Members
vzw_customer_support
Customer Support

HEMCONST,

Keeping your account details secure is always important. I just want to touch on what Tikibar1 advised of as well. There are certain things that an account manager is able to do and certain things that they are not able to do/see. Here is some additional details about this http://vz.to/2bFQRuj


ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Account Members
HEMCONST
Member

I understand what the role is of an account owner and an account manager. My question is about an account member. What can an account member view as far as useage? Can they only view the useage on their own line? Or can they view the useage on all lines on the account? Also- where can I view who is registered as an account member? I am the account owner-I removed access to 2 account managers from my account- an I got notification that one of the numbers registered again for limited access to the account-how do I see what they registered for and have access too?

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Re: Account Members
vzw_customer_support
Customer Support

HEMCONST, I can definitely clarify the Account Member role for you. Customers who have Account Member access on My Verizon are only privvy to their usage information. They can see total minutes, texts and data for the current bill cycle. They can't see the details of those calls, texts or data for other lines on the account as an Account Owner can. They also have access to their cloud content and can make ringtone/ringback tone purchases from the Media Store if their line isn't blocked from content purchases. Here's a more detailed description on what they can actually do in their respective role:  https://myaccount.verizonwireless.com/accessmanager/public/roleinfo.jsp



EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Account Members
Yoorac
Member

How about each bill member? Could they see it?

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Re: Account Members
kh-taylarie
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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