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Where is CS? I have been waiting over a week
Unhappy12
Member
‎01-16-2022 11:00 AM

I tried to reactivate a phone and wound up with 2 additional phone numbers.  I have tried and tried to get them cancelled from day one.  They finally opened a ticket but I cannot find the ticket nor has anyone contacted me or fixed the problem.  What is going on Verizon??????

I am VERY unhappy and I have been a customer for about 30 years.

 

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Correct Answer!
Re: Where is CS? I have been waiting over a week
vzw_customer_support
Customer Support
‎01-18-2022 11:06 AM

We're so sorry to hear about this much trouble setting up a line of service. We would be happy to guide and assist you. Were you trying to activate a prepaid phone number or a monthly billing account? - Henry

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