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Where’s my refund?? I don’t know how to get anyone to listen to me? I just get transferred.

So I had a egift card of $300. For some reason my order or another the order I place was stuck in the system and verizon customer service couldn’t push it through. They had to cancel the order. With doing so I was told I could either wait for the money to be refunded back to the card or I can replace the order and charge it to my account and when I get the refund I will be able to just pay the bill with it. So that’s what I did except. The refund never came back onto the card it’s now been almost 4 months since and I paid now $600 for $300 worth of merchandise can anyone from verizon here me help??