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Where's the Retail installment Sale Agreement/Security Agreement

Hi Folks,

Please forgive me if I'm not in the correct section.  I've initiated a trade in via a rep and it's ready to go after I agree to: "Retail installment Sale Agreement/Security Agreement" and I can't locate it to read it. The rep didn't know where to find it either.

Everything I've tried asks me to accept it but I can't find it to read it.  I've checked with the Customer Service today (only AI available?), the real person chat on the website re: upgrades, searched the recommended 'My Verizon - Orders', as well as a search of the Verizon website -  all without success to find the agreement to read the terms.

I stumbled across the below and actually had signed up for the Device Protection. The rep didn't offer for me to read it though.

Anyone know how to get to the current description of the Device Protection?

ITTK-20.12.20 & DP_Buckslip Content -21.03.12 (  
Important: Device protection changes are coming July 22, 2021. Not applicable in NY or for NY customers.

Thanks in advance for your advice if you might have any insights.



Re: Where's the Retail installment Sale Agreement/Security Agreement
Customer Support

Hello VStarVal, thank you for contacting us. We're here to help! Our apologies if the store rep didn't give you the proper documentation. You can learn more about our installment program at Please visit to find the Protection Plan Terms & Conditions. ~Baldo