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Who do I talk to?
jdenewitt
Member

I need help figuring out who to talk to about an account mix up.  I am on my mom's phone plan - but I signed up for internet on my own - without her plan. 

However, since I had already registered online by my phone number to make payments - no one I have spoken to at customer service is able to find my internet account number so I can pay my internet bill.

I have called three different numbers and spoken to numerous people.  They can't seem to grasp the fact that this internet plan is my own, not under my mom's name.  

The emails that I have gotten to pay my bill take me directly to my phone account.

I just want to pay my bill.

I am at my wit's end.  I have no idea who to talk to that might be able to help.  I am really, really tired of the dead end phone calls. @vzwcustomerservice  @Help 

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Re: Who do I talk to?
vzw_customer_support
Customer Support

Good morning, jdenewitt. I'm so sorry you're having such a hard time looking up your account to pay your bill. Let's get this figured out. 

 

I'm sending you a Private Message. -Vanessa

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