Since joining Verizon on July 10th it has been a nightmare. For whatever reason Verizon has decided to terminate my service with them. I paid my $129 first month bill early and they went ahead and terminated my service the day after my payment. I am very frustrated and upset with how Verizon has treated me. Who do I contact about retrieving my $129 payment that I am no longer recieving service for? When I call Verizon customer service it ask for the phone # but when I enter the account pin # it now states it does not match there records. If Verizon does not want me as a customer fine but don't take my money and not provide the service that money was spent for?!
You don't say if you ever talked to an agent when you called in. This is primarily a peer-to-peer Verizon customer public forum. There are agents that monitor posts, but it may take a day or more for them to respond. Talking to an agent is the best route.
No worries. We can help you retrieve your billing account pin. Your account PIN is used to verify your identity when you contact us here on social media. For your security, you are required to have a 4-digit account PIN. It was previously called billing password or billing system password. This helps ensure that your account and personal information remain secure. Do you remember that pin? https://www.verizonwireless.com/support/account-pin-faqs/