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Why am I unable to reach Financial Services?
MERD01
Member

I need to speak with someone in Financial Services to discuss my bill.  However, whenever I try to call, all I get is a message stating the amount I owe.  There is no option to speak with a representative.  Why can't I speak with someone?

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Re: Why am I unable to reach Financial Services?
vzw_customer_support
Customer Support

We want to be able to address all of your billing concerns MERD01. I apologize for the difficulty you've had while trying to get in touch with someone. We can certainly assist, but not in a public forum. I will send you a Private Message so that I can address your concerns there. Thanks.


ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why am I unable to reach Financial Services?
STEDAN12
Member

I have the same problem!!! Tried to contact customer service and all I get is an automated voice and it has hung up on me twice... very upset with Verizon at this moment... after having them for 5 years you would think there was an easier way to get help.

Re: Why am I unable to reach Financial Services?
vzw_customer_support
Customer Support

I know how important it is to get all of your financial questions answered. Which number are you trying to call? Have you tried 866.266.1445?


NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why am I unable to reach Financial Services?
Me1108
Member

I'm having the same issue! Every single time! It's so frustrating! I'm about ready to switch service. I'm over it. 

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Re: Why am I unable to reach Financial Services?
vzw_customer_support
Customer Support

Hello, Me1108. We are very sorry to hear about any troubles you are encountering with reaching out to our Financial Services Department. We certainly want to assist with any inquiries that you have in every way that we can. Can you please share with us the reason for being in need of reaching out to our Financial Services Department? 

-Brett

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Re: Why am I unable to reach Financial Services?
Amontae
Member

I'm having the same issue, it's like they don't value their customers. It's very frustrating to deal with. I'm thinking about switching carriers.

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Re: Why am I unable to reach Financial Services?
vzw_customer_support
Customer Support

We value your loyalty @Amontae and want to make sure you can reach us. Let's work together here. Are you trying to set up a paymetn arrangement? Please provide us more details so that we can guide you in the right direction. 

~Gina

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