Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Why are they charging me for a returned phone that was damaged during the shipping process

Do not ever order your phone online.  I upgraded early so I could get out of the $50/month device charge and I was sent back a device with a cracked screen and a bill for almost $600 for the phone.  I had the phone in a Verizon purchased case with a Verizon purchased screen protector.  The insurance payment for a cracked screen repair is $29.  Why would I send in a damaged phone? I was told by Verizon to contact the shipping carrier.  I did not insure the shipping, I utilized the packing and label that was supplied to me.  If it was received damaged why wouldn't they make a claim right away? I have been with Verizon for a long time.  I don't even know what to do but this isn't right.